Yes, part four. It should come as no surprise that the word of anyone working at the Residences at Bexley Woods means exactly as much as thin air. More misdirection and outright false hope. Apparently the verbal confirmation that I got (three times, not just once, but THREE TIMES) was not true. When I went in to get the final balance on my lease I was informed by the (brand new, AGAIN, her first day was October 29th!) financial person that no, I could not break my lease. She didn’t know who would ever tell me that. I actually took two hours of personal time to go try to figure this mess out.
Warning to residents who read this blog IF YOU HAVE NOT PAID YOUR RENT YOU ARE BEING CHARGED FEES SINCE THE 2ND, Despite the wording that fees will start on the 3rd, they accrue them on the 2nd. The new fiance person is the one who informed me of this. This was not the old policy, and I’m sure that since it’s now cold and we’re all coughing up a car payment in energy bills, no one has the money to spare.
I won’t name her directly on the blog, but after about an hours long discussion with her, she promised to address my concerns to see if we could reach a compromise I linked her to this blog and sent her my unanswered email communications. She promised to call me back on Monday the 5th to speak with me about a resolution. She did not keep her word to me and call her back. Even though our last words as I left her office were “even if you do not speak to the office manager, call me back. I hate it when people tell me they will do something and do not do it” she assured me she was a professional and would contact me.
EDIT 11-8-12: I called and left a message with the Residences at Bexley Woods to speak with the woman who I had spoken with on Monday. She contacted me back the same business day (today) and stated that she did call me, but that the number she had for me was wrong. I have no reason to not believe her in this instance.
There has been some progress in my place, I put plastic up over my windows and it’s not too uncomfortable for me. Thankfully I like it at about 65 degrees. Also, on Friday the maintenance crew came out and fixed most of my outlets. Altogether they replaced 6 electrical outlets. Of those, two had what we call “floating wires” in my industry. This sort of faulty wiring is probable in the whole complex, considering that they were built in the 70s and not well maintained or updated.
Faulty/Bad wiring causes fires and can result in very high electric bills.
If anything, an electrician should come out and inspect every unit for faulty wiring. It’s not just a money issue, it’s a safety issue. If 1/3 of the outlets checked in my house had the problem, then what about the rest of them?
Also, I had been told by maintenance that they would replace my stove on Monday the 5th as well. Because they actually had come out and were doing the outlets like they promised, I was very hopeful. I assured them that my dogs would be crated and made doubly sure that they would come and give me the new stove.
Not only did I not get a phone call, I didn’t get the stove, either.
Here’s the problem. I don’t need resolutions immediately. What I want is the courtesy of a phone call. When you do not do what you say you will do it degrades trust. When you do not check in when you say you will, it further degrades trust. At some point, as a resident you ask yourself “Are they really that busy, or is this just lip service?
March can’t come soon enough…